Information on customer support
Customer support office operating hours
Customer support center
Phone no.: 1670-8291
Address : 3F AIK Architecture Center, 87, Hyoryeong-ro, Seocho-gu, Seoul
Weekdays Mondays through Fridays: 09:00-17:00 / Lunchtime: 12:00-13:00
* Closed on Saturdays, Sundays, and legal holidays
Original product warranty period lookup
Product warranty policy
After-sales service and replacement policy
Initial defects in the HUMAX router
Initial defects in the HUMAX router
· The warranty period of initial defects is 30 days from the date of purchase.
· The receipt is required as proof of purchase.
· If it is difficult to provide proof of purchase, the date of purchase can be provisionally designated from the manufacturing date.
· When an initial defect is confirmed through the customer center, a defective product is replaced with a new one.
· If you want to get a refund on your product, you can receive it from the relevant vendor.
· In case of an initial defect, be sure to bring all components that came with the product.
General defects in the HUMAX router
· The warranty period of general defects is more than 30 days, or less than two years from the date of purchase. (In case of original product registration, up to three years)
· The receipt is required as proof of purchase.
· If it is difficult to provide proof of purchase, the date of purchase can be provisionally designated from the manufacturing date.
· When a general defect is confirmed through the customer center, a defective product is replaced with a new or a refurbished one.
· In case of a general defect, be sure to bring all components that came with the product.